How to Find Reviews Ive Written on Google

Knowing how to delete a Google review is a useful skill for anybody who has ever had to bargain with negative reviews on their Google My Business organization (GMB) listing (now called Google Business Contour).

These negative reviews tin blemish your brand's online reputation, especially if the reviews stand out in search results for your concern on Google, or if they're bringing your online ratings down.

Why Delete a Google Review?

Understandably, negative Google reviews can drive potential customers away. Information technology makes sense for you to desire to know how to remove a Google review if it is negatively impacting your reputation.

After all, traffic-wise, Google is the nearly pop website in the world. According to online reviews statistics , it's besides number ane on the list of height business concern review sites . When customers share their negative experiences on Google, the results for brands tin exist crushing.

google is the top site for business reviews

63.6% of consumers say they are probable to check reviews on Google earlier visiting a business location — more than any other review site.
Google is the number i source of online reviews , followed by Facebook. Websites that focus primarily on reviews like Yelp and Tripadvisor are not growing equally much as the websites where consumers are likely to already accept user accounts (such equally Google and Facebook) and therefore experience less friction in reviewing businesses.
21% hold that Google reviews are i of the most important factors in their search for a local business, ranking them as more influential than toll estimates, proximity, and search engine results pages (SERPs).

Downloaded the report? How to Interpret Your Reputation Score

How to Delete a Google Review (that You Posted)

Anyone with a Google business relationship can write reviews for places they've visited. These reviews announced on Google Maps likewise as on the business organisation's Google listing.

Every bit a user, you lot won't be able to add an anonymous review on Google. All reviews are public, so anyone can see what you write. If you lot change your mind nearly a place you reviewed, yous'll exist able to edit or delete the review while signed in to your Google business relationship.

Stride-by-Step Instructions: "How to Delete a Google Review I Posted"

On your computer, open Google Maps .
In the top left, click Menu. Then click "Your contributions" and choose "Reviews."
Next to the review you want to edit or delete, click "More." Choose an choice and follow the instructions.

How to Delete Google Reviews of Your Business concern

Let'due south get this out of the way: when yous log into your Google My Business organization business relationship or Google Business Contour Manager, you won't detect a "Delete" button nether every review that you desire to remove. It isn't that simple.

Most of the time, those that succeed in having reviews removed from their Google business listing are able to do so after a not-so-straightforward process.

Businesses tin can either 1) ask Google straight to remove fraudulent reviews or reviews that violate Google review policy or 2) inquire the reviewer directly to delete their own review.

How to Flag or Remove a Google Review If It's Simulated or Violates Guidelines

Sadly, it's not uncommon for a business organization to receive fake reviews on Google.

These could come from a spammer or a direct competitor. Sometimes, they could come from a disgruntled former employee hoping to crusade irreparable damage to your employer branding .

While Google has measures in place to remove faux and spammy reviews, you can also have steps to delete a Google review if yous think information technology isn't accurate, relevant, or useful. If you're sure that its contents violate the Google review policy , you can try to delete the Google review by flagging it with these iii steps:

Sign in to Google My Business or Google Business concern Profile Managing director.
Choose your business organisation location and click Reviews from the menu.
Notice the review you'd similar to flag, click the three-dot menu, and then click Flag equally inappropriate .

When to Flag a Google Review

For your reference, hither are the types of reviews that would violate the Google review policy.

Spam, faux, or duplicate Content: Google reviews should reflect a customer's 18-carat experience at your business and should not be posted to manipulate your ratings. Duplicates (reviews posted for multiple locations or from multiple accounts) are also not allowed.
Content with conflicts of interest: You cannot review your ain business organisation or your competitors in order to dispense ratings.
Off-topic content: Reviews should be based on a client'due south experience at your business location. "General political, social commentary, or personal rants" are not immune and serve equally grounds for a Google review existence deleted or removed.
Restricted and illegal content: Google can delete reviews that present or depict illegal activeness. Reviews of products or services that are field of study to controls (alcohol, gambling, tobacco, guns, etc.) must too follow local legal regulations and guidelines.
Terrorist, sexually explicit, offensive, unsafe or derogatory content: Google deletes or removes reviews that are posted by terrorist organizations, contain sexually explicit material, contain obscene, profane, or offensive language, or incite hatred against or promote discrimination of specific individuals or groups.

Pro Tip: Respond to the Review Anyhow

It may seem counter-intuitive to have to publicly reply to a Google review that you are flagging for removal.

Continue in mind, though, that responding to what may turn out to be a fake or fraudulent review is a dandy way to testify other potential customers how you handle criticism (valid or non).

Remember: how your company responds to negative reviews and unsolicited feedback tin have a greater touch on your reputation than what's existence said past the customer in the first place.

Here's an instance of how you can respond:

"Hullo, (Reviewer'south Name), We have these matters very seriously. Unfortunately, we take no record or recollection of whatsoever client or customer transaction fitting this account. We are also unable to verify annihilation most your identity from your name in our records. We take comments similar yours seriously and would like to investigate this issue farther. Will you please contact us privately? We'd love the take a chance to fix what might accept gone incorrect in your experience with us."

How to Ask the Reviewer to Delete a Google Review

Anyone with a Google account can edit or delete a review they have written. Simply your customers might not know how exactly they can do this. Share these instructions to arrive easy for them.

The customer should open up Google Maps on their estimator or device.
In the elevation left, click Bill of fare (3 horizontal lines).
Look for Your contributions , click, and so choose Reviews .
Side by side to their review of your business, click More (three dots).
Choose an option (edit or delete) and follow the instructions.

Trying to Delete Google Reviews? Best Practices, Tips, and Alternative Solutions

There are ways to protect your brand's online reputation without resorting to deleting Google reviews. Here are a number of best practices, tips, and alternative solutions that you tin can implement to minimize the touch on of negative reviews on your Google listings.

Respond to the Review

Proactively addressing unsolicited feedback is the best way to strengthen and protect your online reputation, and the best mode to do then is by responding to the consumer's complaints.

Doing and so means you have a better gamble of not just resolving the result, but also retaining them for hereafter purchases. You can also potentially convince them to alter or take down their review.

Even if you don't, y'all're showing those reading the review that you value feedback and have pride in correcting problems with every customer's experience.

When trying to figure out how to respond to negative reviews , yous should accost specific bug raised in the review and let the reviewer know of your delivery to providing solutions. Also, be sure to thank the customer for taking the time to share their thoughts.

In the eyes of other potential customers, taking time to respond to reviews tin also provide reassurance that your organization listens to the voice of the customer and is committed to effective customer experience management .

Accomplish Out to the Reviewer

If you think you're able to satisfactorily resolve your customer's issues, get alee and ask them if they still feel negatively about your business. Brand follow-upwards calls. Send an email. Invite them to return to your business location.

Take you won them over? If so, congratulations! They have the potential to get ane of your most powerful business promoters.

Amplify the Positive — Request for More Reviews

A great offense can be your all-time defence force. That'southward why information technology's important to develop a strategy around asking for reviews from other customers. Ideally, this will help you lot amplify positive feedback about your company while too drowning out the negative.

While some business review sites like Yelp pout upon concern owners request customers for feedback, other sites — including Google — allow you to reach out to customers for reviews. Knowing how to get Google reviews is piece of cake considering at that place are multiple ways to do then.

Asking Reviews through Electronic mail or SMS

Practice you collect customer email addresses or phone numbers at the point of sale or care? If so, so you tin utilise that contact information to reach out to customers after they leave. Just make sure you go their permission to gather the information and tell them how you plan on using information technology.

Keep the message brusk and to the signal, and add together some personalization to show that y'all highly value their specific feedback. Exist sure to provide a Google reviews link that will rapidly have the client to your Google Business organisation Contour and arrive easy for them to leave a review.

Utilize the Enquire Tool from ReviewTrackers

The Ask Tool by ReviewTrackers is an online reputation direction software feature that provides an intelligent workflow for teams looking to generate new reviews through SMS and email campaigns, on-site kiosks, and customizable landing pages.

With the Ask Tool, you tin too automate follow-up with scheduled reminders and baste campaigns . Meanwhile, Enquire Tool's over-solicitation prevention technology helps you keep your email listing clean.

How to Delete a Google Review and Build a 5-Star Reputation

Knowing what to do when you receive a negative review on Google can help you lot protect your online business reputation.

While at that place'south no unproblematic or straightforward way to remove Google reviews that could potentially damage your reputation, following the steps outlined in a higher place tin can ready you for situations where your business organization volition benefit from having a review on Google deleted or edited.

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Source: https://www.reviewtrackers.com/blog/how-to-delete-google-review/